DELIVERY

We aim to post “ready-to-buy” art prints within three working days of receiving payment, and bespoke art prints within three working days of receiving approval, to allow printing and drying time, but UK customers should allow up to seven working days for items to arrive. All art is printed to order.

For bespoke art, we aim to be in touch to confirm preferred colours and final art approval within three days of receiving payment and the photograph to be given the Art & Hue treatment.

Orders to destinations outside the UK will take longer.

All art print orders are sent recorded delivery (or international tracked or recorded), via Royal Mail, which may require a signature upon receipt. If you live outside the UK, you may be responsible for local taxes and customs duties.

When your order is shipped, you will receive an email with confirmation of shipping along with a tracking number.

To calculate shipping charges, enter your address on the Cart page.

We cannot ship to PO Boxes, only a physical home or work address where someone can sign to take delivery of the order.

If you are not able to take delivery for any reason and the item is returned to us, we will be happy to resend once we have received payment for the second-attempt shipping charges, otherwise we will refund the item (for returnable items only) minus the first-attempt shipping and any additional shipping costs that may be charged to us to return the item.

Items may take longer to despatch as we may need to make further checks in relation to a payment to ensure the cardholder has ordered the item/s.

If an order is a gift, to a delivery address that is different to the billing address, then a gift message can be printed to include with the order (add the message in the optional “Notes & comments” box on the Checkout page) otherwise a note will be included with the names of the sender & the recipient only (no prices will be included).

Art & Hue reserves the right to decline any orders for any reason including, but not limited to, considering the card payment to be high-risk, in which case payment will be refunded and the order cancelled.

Please make sure to inspect your delivery carefully when you receive it and if there are any signs of damage to the package, make sure to write “Damaged” when signing for it.

If you wish to exchange an item, additional postage costs must be paid before we can resend as we cannot cover postage on exchanges. All Art & Hue prints are on museum-quality matte paper of 310gsm, made from 100% cotton, which have a natural texture inherent to the variable properties of cotton archival card.

Shipping costs for wholesale orders are billed at cost and stores can use their own account or nominated or preferred shipping method.