Delivery & Returns

DELIVERY

We aim to post “ready-to-buy” art prints within three days of receiving payment, and bespoke art prints within three days of receiving approval, but UK customers should allow up to seven working days for items to arrive. All art is printed to order.

For bespoke art, we aim to be in touch to confirm preferred colours and final art approval within three days of receiving payment and the photograph to be given the Art & Hue treatment.

Orders to destinations outside the UK will take longer.

All orders are sent recorded delivery (or international recorded delivery), via Royal Mail, which requires a signature upon receipt. If you live outside the UK, you may be responsible for local taxes and customs duties.

When your order is shipped, you will receive an email with confirmation of shipping along with a tracking number.

To calculate shipping charges, enter your address details on the Cart page.

We cannot ship to PO Boxes, only a physical home or work address where someone can sign to take delivery of the order. If you are not able to take delivery for any reason and the item is returned to us, we will be happy to resend once we have received payment for the second-attempt shipping charges, otherwise we will refund the item (for returnable items only) minus the first-attempt shipping and any additional shipping costs that may be charged to us to return the item.

Items may take longer to despatch as we may need to make further checks in relation to a payment to ensure the cardholder has ordered the item/s. Orders to a UK delivery address that is different to the UK billing address will take longer to ship whilst we make enquiries with the cardholder.

We reserve the right to only ship to the billing address for all international orders. International orders with different billing and shipping addresses will take longer to process as we will need to make enquiries with the cardholder to verify the order. If we are unable to verify the cardholder wishes to ship to an international address different to the billing address, or we deem the card payment to be high-risk, we will contact you to let you know and offer you the opportunity to make payment via an alternative method or to ship to the cardholder’s address.

Please make sure to inspect your delivery carefully when you receive it and if there are any signs of damage to the package, make sure to write “Damaged” when signing for it. If you wish to exchange a print, additional postage costs must be paid before we can resend as we cannot cover postage on exchanges.

Shipping costs for wholesale orders are billed at cost and stores can use their own account or nominated or preferred shipping method.

BESPOKE ART

All customised art prints are made-to-order and personalised with the photographs, text, and/or colour choices selected by the shopper so can not be returned. As bespoke art prints are non-returnable, make sure to select preferred colour choices and/or to input text carefully when ordering.

CANCELLATION

If you have placed an order but wish to cancel it before it is shipped, contact us asap. If items have already been shipped, follow the Returns procedure laid out below. Art & Hue reserves the right to not accept an order placed at the website in which case payment will be refunded and the order cancelled.

It is important to contact Art & Hue as soon as possible if you wish to cancel an order for bespoke artwork as, once work has already started on creating customised pieces, they cannot be cancelled and are non-refundable.

RETURNS

Please note that it is the responsibility of the customer to make sure the item gets to us safely so we recommend you post by Recorded or Special delivery.

We cannot refund or exchange any items returned to us which are damaged in transit (so make sure to pack them securely), fail to reach us, or have been opened.

Any shipping costs to return an item are the responsibility of the shopper, unless we have wrongly shipped an incorrect item that you did not order in which case we will pay up to the value of second class recorded mail only. We cannot refund shipping costs for orders delivered outside the UK unless we have wrongly shipped a faulty or incorrect item.

Bespoke and customised art prints are non-returnable and non-refundable. Artworks printed to order are not subject to returns and are non-returnable and non-refundable. All Art & Hue artworks are printed to order in the custom choice of colour specified at the time of ordering.

We will aim to process your refund or exchange as soon as possible once items have been returned in their original unopened packaging and condition but please allow up to two weeks.

Please make sure that the item is not damaged, creased, ripped, or smells of smoke, perfume, cooking or food aromas, etc, and is in a condition that we deem resaleable.

Occasionally we may offer free items with your order. If you are returning your item for a refund, free items must also be returned at the same time.

This information page about Deliveries and Returns forms part of the Terms & Conditions of this site.